I was introduced to Ralph at Icon through a friend. The credentials were good – years and years of industry experience, and many completed projects under his belt. Being my first major building project, Ralph walked me through each step – from design to completion, ticking off council approvals and certification along the way, with a minimum of fuss. The build was completed on time and one budget – Ralph’s industry knowledge and contacts ended up saving us money along the way. His boys, Joe, Frank and Mark, were a pleasure to work with. Efficiency was gained by having them on site not only supervising the project, but doing a lot of work themselves. This meant that subcontractors didn’t need to be called in for minor tasks, resulting in cost savings to me. The time they took in explaining the various aspects was greatly appreciated, as was their willingness to work through any issues that arose, presenting options and solutions rather than problems. And they were patient with me! Without fuss, they moved a stud wall 3 times, to maximise the useable space in one of the rooms, whilst maintaining every millimetre of mandatory space in the adjacent bathroom. Since my build was completed in 2010, Icon has done some minor renovations at home, again on time, without fuss. I’ve recommended Icon to friends, who share similar positive experiences; I surprise myself sometimes when I say that I’m looking forward to my next building project, which is due in great part to the opportunity to work with Ralph and the boys from Icon once again.

Dr. Andrew Zuschmann, Anaria Medical Practice, Miranda.